Getting Help and Support
Jared
2026-02-25
getting-startedonboardingbasicswinus-ai
Learn how to contact the Winus team for technical assistance, business inquiries, or general support.
Overview
Whether you need help troubleshooting a Deep Research query, updating your billing information, or requesting an enterprise deployment, our dedicated team is here to assist you.
Support Channels
Technical Support
If you encounter bugs, errors, or need help utilizing a specific feature within the platform:
- Email: support@winus.ai
- Response Time: We aim to respond to all technical support requests within 24 hours.
Business & Enterprise Inquiries
For questions regarding the Pro plan, custom agent development, or bringing Winus to your wider institutional team:
- Email: service@winus.ai
- Use Cases: Account upgrades, enterprise API access, localized server hosting requests, and custom skill deployment.
Self-Serve Resources
Before reaching out to support, you may find the answer in our documentation:
- Guides & Cases: Walkthroughs on how to analyze interest rate policies or track top IPO gains.
- Terms of Service: Legal guidelines and usage policies.
- Privacy Policy: Details on data handling and user privacy.
Where can I find Winus on Social Media?
Join our community and stay updated on our latest "Skills" and "Agents":
- X (Twitter): @winus_ai
- LinkedIn: Winus AI
- Discord: Join our Community